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FAQs

Here is where you can find a few frequently asked questions about Heartstrings.  If your question isn't answered here please feel free to contact us.

How our quilt project works?

It is heartbreaking that we all seem to know someone whose life has been impacted by cancer.

 

Our goal is to wrap as many people in love with the warmth of our homemade quilts.  We love involving our community and customers in helping us spread this love. 

 

Every month we will gift a quilt to one of our customers, allowing them to pick a quilt recipient of their choice.  The ripple effect of having our amazing customers, local businesses, sports teams and organizations be part of our quilt project warms our hearts beyond words. Click to learn more

Why should we pick DTF printing on our custom apparel instead of embroidery?

We use Direct-To-Film printing, which is a state-of-the-art process that ensures vibrant colours, long-lasting designs, and quicker turnaround times.

 

Our method allows us to produce high-quality custom apparel that stands out in durability and design, no matter the order size. 

 

Clients often choose DTF printing over embroidery because it allows for more intricate designs with finer details, wider range of colours is available, faster production times and it’s more cost-effective.  DTF lays flat on apparel where embroidery can bunch and pucker after washing.  Click here to learn more.

Do you have a minimum order amount?

Our minimum order amount is 12

How do I know what size to order?

Sizing guides will be provided with each custom order. Sample sizes may also be available contact us or your team organizer.

Refunds & Exchanges

Unfortunately, we do not offer refunds on our customized products and services.  Please ensure you are referencing the sizing guides provided with your order and that any spelling of names and customization is accurate.  We pride ourselves in our customer service, if there is an issue with your order please contact us to discuss.  We will do our best to make it right.

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