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FAQs

Here is where you can find a few frequently asked questions about Heartstrings.  If your question isn't answered here please feel free to contact us.

How our quilt project works?

It is heartbreaking that we all seem to know someone whose life has been impacted by cancer.

 Our goal is to wrap as many people in love with the warmth of our homemade quilts.  We love involving our community and customers in helping us spread this love. 

Every month we will gift a quilt to one of our customers, allowing them to pick a quilt recipient of their choice.  The ripple effect of having our amazing customers, local businesses, sports teams and organizations be part of our quilt project warms our hearts beyond words. 

Refunds & Exchanges

Unfortunately, we do not offer refunds on our products and services.  However we do offer exchanges if there's an issue with the item you received.  So instead of a refund, you have the option to exchange the product for something else of equal value. 

 Exchanges need to be made within 14 days of purchase. 

*Please note that all products that are customized and all jewelry are a FINAL SALE*

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